The True family has owned and operated the business since its establishment by Les True in 1952. Today, Ed, Les’s son, owns the company. While Rob, Ed’s son, handles most of the day-to-day operations. Travis, Rob’s son, manages the heavy-duty towing and recovery operations. Four generations spanning over 68 years of dedicated service to our community.
Count on us for ALL your towing and recovery needs! Our team of trained and experienced professionals will NEVER steer you wrong. Our equipment is fully equipped and ready to meet all of your emergency needs.
We tow vehicles and equipment, by appointment, and provide 24-hour emergency services. With locations in both Dowagiac and Decatur, Michigan, our trucks cover all Southwest Michigan and Northern Indiana. Heavy duty towing and recovery is our specialty, but we are equipped for all your light, medium, or heavy-duty towing needs.
We respond quickly after accidents and breakdowns to get you and your vehicle safely off the road. When you call, we answer! Never an answering service.
CALL TRUE’S TOWING AND RECOVERY
24 HOURS A DAY – 365 DAYS A YEAR
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My stepdad was doing brake work on my car and left it with the intention of completing the work later. However, unbeknownst to me, he didn't put the lug nuts back on my front right tire! So, following a late night run, the wheel literally fell off when I drove over a speed bump in my neighborhood, leaving me stuck in the middle of the road on a steep hill. I went to the True Towing website some time after midnight as instructed when I called and submitted an inquiry, and received a prompt chat response within minutes. The person I got in contact with was attentive and patient as I explained my crazy situation, very polite and professional while still being friendly, which was such a relief to me in my stressful situation. After seeing the requested photos of my tire, he offered to be to me in only 17 minutes(!!!!), provided a detailed description of what he would do to help, and quoted me a beyond fair price, much better than any other quote I'd received. After discussing with my stepdad the details, he decided to come put the tire on himself to save money (and probably also feeling a bit guilty about the situation) so I didn't actually have True Towing come out. However, he did so much to make me feel calm and better about an otherwise difficult situation and his customer service and rates were so exceptional that I still came here to leave a raving review! He was also kind and pleasant towards the nuisance of my cancelling the service after spending so much time on the chat with me so late at night (all of this was well after 1am!). Other companies would do well to follow this gentleman's lead to be so helpful and pleasant, especially when the people who are calling are usually in need of help in bad situations. I would DEFINITELY recommend using this service to others and really appreciate the time he took to take some of the stress off my shoulders, free of charge. 🙂
Great family business with awesome customer service. We broke the axel on our camper on a Sunday afternoon. Travis came out, loaded up our camper and took it back to their shop. On Monday they told us what they would do to fix it and by noon we were back on the road with camper in tow. This family just reinforces the fact that there are still a lot of good people out there willing to help those in need. Thanks for all of your help.
Tried to do a turbo change myself.. I had issues and had to get professional help.. True's Towing came right over and took my truck to the shop to get the much needed help!
They are life savers!